Kawaii Planner Icons Washi Tape
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Frequently Asked Questions
Here are some answers to common order questions,
How long does it take for an order to arrive?
This depends on the product ordered. It mostly takes 3 - 4 working days to process your order and about 7 - 12 working days for shipment. With some occasions when products are in high demand there will be delays due to our inability to process so many orders or temporary freezes on funds by our payment processors. But rest assured your order is in on its way. If you’re still not sure, just email us and we can offer you order specific advice.
*Working Days- Monday to Friday.
Is shipping free?
Yes, shipping is FREE for all orders above $20.
Will my item get to me before _?
If you plan to purchase our items as a holiday or occasional gift, we do not recommend buying the items during the month which the holiday is happening as there is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
Can I have a tracking number?
Most of our products are delivered using a tracking code. Some smaller items and items sent using Airmail are not available with tracking #s. Regardless of whether a tracking code is available for your specific order, we do offer a 100% satisfaction guarantee on all orders. That means no risk. We have you completely covered.
What is your refund policy?
We offer a 100% Satisfaction Guarantee. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. We offer full Buyer Protection. Please click here for complete details.
What are they payment methods accepted?
Pay conveniently with your favourite mode of payment. We accept PayPal , Apple Pay , Google Pay, Credit Card, Debit Card.
If you have any queries or need any information contact us [email protected]