1. About size Due to the shrinkage of the raw materials during the production process, especially for sewing and hand sewing, there is a certain size error. The small size is about 1 to 2 cm. The maximum size error may be relatively large. But we will try to control it within the standard range, especially the larger custom size, the large size with a length of 3-4 meters, the error is about 5 cm, all of which are the standard range.
2. About color difference The product photos are taken by professional photographers and adjusted later, as much as possible to be consistent with the actual products. However, due to the differences in lighting, display color, and personal understanding of color, a small number of real objects may have color differences from photos.
3About creases Due to the special nature of the carpet, we can fold it and press it into a bag for transportation, so when the product arrives at its address, the carpet may have some wrinkles due to packaging problems, but these dents will disappear quickly, always when in the carpet When using gravity, “1 day” will discolor the crease or use it for a while, the crease will disappear
product properties Applicable space: living room, bedroom, bay window, study … Process: machine weaving Cleaning type: Vacuum Style: idyllic
Frequently Asked Questions
Here are some answers to common order questions,
How long does it take for an order to arrive?
This depends on the product ordered. It mostly takes 3 - 4 working days to process your order and about 7 - 12 working days for shipment. With some occasions when products are in high demand there will be delays due to our inability to process so many orders or temporary freezes on funds by our payment processors. But rest assured your order is in on its way. If you’re still not sure, just email us and we can offer you order specific advice. *Working Days- Monday to Friday.
Is shipping free?
Yes, shipping is FREE for all orders above $20.
Will my item get to me before _?
If you plan to purchase our items as a holiday or occasional gift, we do not recommend buying the items during the month which the holiday is happening as there is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
Can I have a tracking number?
Most of our products are delivered using a tracking code. Some smaller items and items sent using Airmail are not available with tracking #s. Regardless of whether a tracking code is available for your specific order, we do offer a 100% satisfaction guarantee on all orders. That means no risk. We have you completely covered.
What is your refund policy?
We offer a 100% Satisfaction Guarantee. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. We offer full Buyer Protection. Please click here for complete details.
What are they payment methods accepted?
Pay conveniently with your favourite mode of payment. We accept PayPal , Apple Pay , Google Pay, Credit Card, Debit Card.