Frequently Asked Questions
Your account
Promos and coupons
We LOVE to set our customers up with discounts and promotions that are exclusive to members of our website! We encourage all new customers to sign up for BestofKawaii Insider, our first-ever rewards program before they do anything else. (Find details here)
After you set up your account and make your first purchase, you will receive a welcome with email with an additional first-time buyer discount! We love giving our customers extra BestofKawaii goodies and rewards!
To stay up to date with the latest deal, sign up for our Newsletter. We usually email our latest deal/coupon code to our newsletter subscribers so make sure to sign up!
Once you have personalized your order and proceed to checkout, you will reach the “Payment Information” page. On the right hand side you will see a “Gift card or discount code” box. In the space provided, enter in your gift card code or coupon code. Next, click “Apply”. For any remaining balance, your credit card will NOT be charged until you “Confirm Order” on the next screen.
You can only redeem up to one code per order. Codes cannot be combined.
Shipping
This depends on the product ordered. It mostly takes 3 – 7 days to process your order and about 11 – 19 days for shipment. With some occasions when products are in high demand there will be delays due to our inability to process so many orders or temporary freezes on funds by our payment processors. But rest assured your order is in on its way. If you’re still not sure, just email us and we can offer you order specific advice.
Most of our products are delivered using a tracking code. Some smaller items are not available with tracking #s. Regardless of whether a tracking code is available for your specific order, we do offer a 100% satisfaction guarantee on all orders. That means no risk. We have you completely covered.
If you just placed your order, please e-mail us at [email protected] as soon as you can with your order number and request the shipping address update. Once your order status has been processed, we have a tiny window in which we can make the change. Please keep in mind that once an order has been placed and is in process, we may not be able to update the delivery address.
When you order multiple items at a time, they may be shipped separately as to keep the total perceived value of the order low, thus avoiding any extra duty or sales taxes added by your local Customs. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way!
Payment
We currently accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay and Apple Pay.
All payments on our website are processed through a secure server. Your personal and payment details are kept safe.
Returns
We offer a 100% Satisfaction Guarantee – Which means we will refund your money if you are for any reason not satisfied with the quality of your product. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. Please refer to our refund policy for complete details.
In the very rare occurrence that your order is lost in transit, please contact us and we will issue a refund or resend your order. An order is considered “lost” if it has not been delivered in 60 days after the order was shipped.
Simply send us a quick message letting us know to expect your return and we’ll take care of the rest for you.
Your refund will be issued back to your card the day we receive your return.
Yes, you must initiate your return no later than 15 days after receiving your order.
Unfortunately, we don’t accept returns for used items.
Affiliate programme
Yes we do, please click here for complete details.
You’re most welcome! Every month we pick few reviewers who get a chance to review new items from our kawaii goodies, click here for complete details.
Contact information
Chat with us
9-6pm PST, M-F
Email us 24/7
[email protected]
